This offer has a simple goal: To slow (or even stop) customer defections. Why? Because it costs 6 to 7 times more to acquire a new customer than it does to retain an existing one. There are many reasons customers leave one business and start using an alternative. We work with a company and help identify its issues. We then together figure out how to plug the leaks. The goal is to get customers to keep coming back! Additionally, we can work with a firm to determine how to optimize methods to acquire new customers—without breaking the bank.

target participant

Any company that has customers; i.e., every business.

before you go

We welcome an opportunity to answer your questions and investigate how the KII® can help take you and your company to the level you really want to be.

We have two ways to contact us.

  1. To schedule a phone call at your convenience, simply click the “Schedule a Chat” button in the lower-right of this page.
  2. Or quickly and easily send us an email, click here.

We look forward to hearing from you soon!


This offer is always customized to the business’ specific requirements. As with other offers, it can use group workshops and/or individual coaching sessions. Additionally, if the business desires, customized consulting services can be provided to help meet identified goals.